Hello, We supports your dogs and cats at home.
Japan Kennel Club certified, thoroughly screened with criminal background checks. Bonded & Insured.
We believe that your pet should be in a stress-free environment with one-on-one care, which is why we provide in-home pet sitting where your pet will be free of the physical and emotional stress of a boarding or daycare facility or a “dog hotel”. So, when you’re away you’ll have the peace of mind knowing your pets can stay in the safety and comfort of your home and maintain their normal routine.
We believe finding a reliable, professional pet sitter should be easy. So we match your pet with a professional pet sitter who is a highly experienced animal lover who is background checked, insured and comes with glowing reviews!
We provide pet sitter nannies to help take care of your cat/dog/birds/small critters/exotics while you are away. Each pet sitting visit can consist of changing the water, feeding, turning on the TV, turning lights on and off, watering plants, we do our best to make sure your home and pet are well taken care of.
Writing“the pet sitting report”after every visiting.We will send report by email or LINE. We also take pictures of your pet during the pet sitting and send them to you.
When you planed travel, please contact and let us know when is good for you to have a meeting .
Make a reservation
We will send an estimate of pet sitting.
We arrange the date of free in-home consulation for prior arrangement.We also meet your pet with you at home. Please prepare “duplicate key” before meeting. We’re afraid but we won’t accept your request without this meeting. It is very important to get a confidence for both you and us.
It will be the first step in communicating with your pet.We will appreciate for your understanding.
Free consulation for prior arrangement and meet up with your pet.
Please let us know about your pet, Their daily life with you, The amount of food, How to clean toilet, The usual dog walk trail, The way of brushing, Health condition etc… We ask for more details.
If you are happy with the consulation, please pay the fee directly or using bank transfer 3 days prior sitting day, We give or send you a receipt accordingly.
Then we borrow your house keys and we also give a receipt of your key to you. If you are unable to give us your key at this moment, you can send the key by using the door-to-door delivery service
Yamato Transport (Please pay in advance / Price are very by the area you live) or Letter pack plus (510yen) by Japan Postal Service
※We afraid but we won't take any hidden place key on the day of sitting service for the safty reason.
※Please not to use Letter pack 360yen which is not face to face delivery.
On The day that we take care of pets.
We visit to your house to take care of your pet as prior meeting.
Please provide a leash, collar, I.D. Tag, dog license, baggies and wee-wee pad if applicable. Please leave food out so it is visible. For Cats, please leave food, litter box, liner, scooper in plain view or provide directions.
We will check their appetite and health of the defection / urination.
We will do brushing, play with your pet, go for a dog walk.
After the pet sitting is finished, We will write and send report to let you know how your pet condition is or what we have done.
Return the key.
We will drop off your key into the door post. Or, you can get the key by the door-to-door delivery service
Yamato Transport (payment on arrival / Price are very by the area you live).
※We afraid but we won't drop off your key at any post or place without lock system by the safty reason.
✔︎EMERGENCIES/LAST MINUTE/RUSH SERVICE
Emergencies happen. Flight cancelled? Need to extend service? We now offer limited after-hours service requests.
Email kugenumakennnel@gmail with the subject “Emergency”.
Rush fee: ＋25% total amount (Same day, After 6pm, Saturday, Sunday)
✔︎There is an additional charge for dog walks, pet sitting and other services on the following holidays: Weekends with more than three consecutive holidays in Japan/New Year's Holiday/Golden Week.
Payment | Cancellation policy | Disclaimer
Please pay in 3 days advance by bank transfer or cash at the timing we have a advance meeting.
Cancellation fee occurs after contract is concluded between pet owner and Kugenuma Kennnel.
Cancellation notice made before 5pm at 3days before the first sitting day : 30%
Cancellation notice made before 5pm at 2days before the first sitting day : 50%
Cancellation notice made before 5pm at 1day before the first sitting day : 70%
Cancellation notice after 5pm at day before first day and on the day of sitting day100%
Payment cannot be refunded for less than 3 business day notice. For best coverage, give us 1 week notice. 1-2 weeks for booking on the weekend. 1 month holidays.
Kugenuma Kennel, including pet sitting and related services, are provided on an “as is” and “as available” basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of our services unless otherwise specified in writing. To the full extent permissible by applicable law, Kugenuma Kennel disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any damages of any kind arising from the use of any of our services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, except for such losses incurred by you directly arising from our sole gross negligence or willful misconduct. In addition, and without limiting the generality of the foregoing waivers and disclaimers, Kugenuma Kennel is not liable for any actions or omissions of third parties that may visit your home while you are away, including, without limitation, friends or relatives that may injure your pets or property. Terms of service are subject to change at anytime without notice. Any changes will be posted on our website and will supersede any written documents you may have received at the initial meet ‘n’ greet.
TERMS AND CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY
1. AGREEMENT TO TERMS BY USER
Kugenuma Kennel reserves the right to change these Terms and Conditions at any time and in its sole discretion. The modified Terms and Conditions will be effective immediately upon posting and you agree to the new posted Terms and Conditions by continuing your use of the Website. It is your responsibility to check periodically for any changes we may make to these Terms and Conditions.
Each time you use the Website, you reaffirm your acceptance of the then-current Terms and Conditions. If you do not wish to be bound by these Terms and Conditions, your only remedy is to discontinue using the Website. By using the Website, you also accept that any prior agreements between you and Kugenuma Kennel regarding your use of the Website are hereby superseded.
Certain services offered by through the Website, including mobile applications, loyalty programs, sweepstakes and other prize promotions, may be governed by additional terms and conditions presented in conjunction with them. You must agree to the additional terms before using such services. These Terms and any additional terms will apply equally. In the event of an irreconcilable inconsistency between any additional terms and these Terms, the additional terms will prevail.
2. Users and Accounts
You also agree to take responsibility for all activities on or under any account registered to you and you accept all risks for any unauthorized use of your account.
You are responsible for providing the equipment and services that you need to access and use the Website. We do not guarantee that the Website is accessible on any particular equipment or device or with any particular software or service plan.
We reserve the right, without notice and in our sole discretion at any time, to terminate your right to access and use the Website or any component of them and to block or prevent future access to and use of the Website and to delete your account and any related information. Any obligation or liability incurred prior to our termination of your access to the Website will survive such termination.
3. Provision of the Website
We are constantly improving the Website to provide the best possible experience for you and other users. You acknowledge and agree that the Website, or certain features of the Website, may change from time to time without notice to you. Any new feature that augments, enhances or modifies the current Website is subject to these Terms.
You acknowledge and agree that we may decline to provide access to the Website or stop (permanently or temporarily) providing the Website (or any feature, program or content within the Website) to you or other users at our sole discretion, without notice or liability to you. You may stop using any part of the Website at any time. You do not need to specifically inform us when you stop using the Website.
You acknowledge and agree that if we disable access to your account, you may be prevented from accessing the Website, your account details, or any files or other content which are contained in your account.
If you use a mobile device to access the Website, the following additional terms and conditions (“Mobile Terms”) also apply:
*You agree that you are solely responsible for all message and data charges that apply to use of your mobile device to access the Website. All such charges are billed by and payable to your mobile service provider. Please contact your participating mobile service provider for pricing plans, participation status and details.
*You understand that wireless service may not be available in all areas at all times and may be affected by product, software, coverage or service changes made by your service provider or otherwise.
*Additional terms and conditions may apply to your use of our mobile applications based on the type of mobile device that you use.
YOUR ACCESS TO AND USE OF THE WEBSITE VIA YOUR MOBILE DEVICE CONFIRMS YOUR AGREEMENT TO THE MOBILE TERMS, AS WELL AS THE REST OF THESE TERMS.
4. LINKS TO THIRD PARTY SITES
The Website may contain links to other web sites (“Linked Sites”). The Linked Sites are not under the control of Kugenuma Kennel and Kugenuma Kennel is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Kugenuma Kennel is not responsible for webcasting or any other form of transmission received from any Linked Site. Kugenuma Kennel is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by .Kugenuma Kennel of the site or any association with its operators.
5. RESTRICTIONS ON USE
You should assume that everything you see or read on this Website is copyrighted unless otherwise noted, and may not be used except as provided in these Terms and Conditions.
Material from the Website and any other website and/or mobile application owned, operated, licensed, or controlled by Kugenuma Kennel may not be copied, distributed, republished, modified, uploaded, incorporated, posted, or transmitted in any way, without the prior written consent of Kugenuma Kennel, except that you may print, display or download the Website for your personal, non-commercial use only, provided you do not delete or change any copyright, trademark, or other proprietary notices. The material on the Website is provided for lawful purposes only. No intellectual property rights are licensed or transferred to you through your use, but remain with Kugenuma Kennel who owns full and complete title. You may not resell, decompile, reverse engineer, disassemble, or otherwise convert the Website.
Linking, or any other manner of incorporating the whole or parts of this Website including the framing of this Website by sites or site elements controlled by third parties is strictly prohibited.
6. NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of the Website, you warrant to Kugenuma Kennel that you will not use the Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.
If applicable, you may not permit anyone other than yourself to use your username or password to gain access to the Website. You will take reasonable steps to maintain the privacy of your username and password and to prevent unauthorized access to or disclosure of your username and password.
7. USE OF COMMUNICATION SERVICES
The Website may contain use of LINE services, web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with Kugenuma Kennel. You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:
Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Site or another’s computer.
Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
Conduct or forward surveys, contests, pyramid schemes or chain letters.
Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
Restrict or inhibit any other user from using and enjoying the Communication Services.
Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
Violate any applicable laws or regulations.
Kugenuma Kennnel. has no obligation to monitor the Communication Services. However, Kugenuma Kennel reserves the right in its sole discretion to review materials posted to a Communication Service and to remove any materials at any time, for any reason, without notice to you. Kugenuma Kennel reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
Kugenuma Kennel reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Kugenuma Kennel’s sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Kugenuma Kennel. does not control or endorse the content, messages or information found in any Communication Service and, therefore, Kugenuma Kennel specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Kugenuma Kennel spokespersons, and their views do not necessarily reflect those of Kugenuma Kennel.Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.
8. SUBMISSIONS GENERALLY
All remarks, suggestions, ideas, graphics, discussions, chats, postings, transmissions, bulletin boards or other information communicated to Kugenuma Kennel. through the Website (collectively, a “Submission”) will forever be the property of Kugenuma Kennel will treat any Submission as nonproprietary and non-confidential. By posting, uploading, inputting, providing or submitting your Submission you acknowledge that you and not Kugenuma Kennel have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright. You further warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions. Anything you transmit or post becomes the property of Kugenuma Kennel and may be used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, posting, or marketing.
No compensation will be paid with respect to the use of your Submission, as provided herein. Kugenuma Kennel is under no obligation to post or use any Submission you may provide and may in Kugenuma Kennel’s sole discretion remove any Submission at any time, for any reason, without notice to you.
Kugenuma Kennel may from time to time monitor Submissions on the Website however, Kugenuma Kennel is under no obligation to do so. Kugenuma Kennel assumes no responsibility or liability arising from the content of any such Submissions, nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Website, including in Submissions. You are strictly prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Kugenuma Kennel will fully cooperate with any law enforcement authorities or court order requesting or directing Kugenuma Kennel to disclose the identity of anyone posting any such information or materials.
Except as described otherwise, all materials in the Website are made available only to provide information about Kugenuma Kennel. or the respective brand under Kugenuma Kennel or its designee, controls and operates this site from its headquarters in kanagawa district, Japan and makes no representation that these materials are appropriate or available for use in other locations. If you use this site from other locations you are responsible for compliance with applicable local laws.
10. DISCLAIMER/RESTRICTION OF LIABIILTY
The material, software, products, and services in the Website, or available through the Website, may include technical inaccuracies or typographical errors. Kugenuma Kennel. is not responsible if information made available on the Website is not accurate, complete or current. The material on the Website is provided for general information only and should not be relied upon or used as the sole basis for making significant decisions without consulting primary or more accurate, more complete or timelier sources of information. Any reliance on the material on the Website is at your own risk. The Website may contain certain historical information. Historical information necessarily is not current and is provided for your reference only. Kugenuma Kennel. may make changes or improvements at any time. ADVICE RECEIVED VIA THE SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.
KUGENUMA KENNNEL. AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND.
KUGENUMA KENNNEL AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
KUGENUMA KENNNEL. DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KUGENUMA KENNNEL. NEITHER WARRANTS NOR REPRESENTS YOUR USE OF MATERIALS DISPLAYED ON THEWEBSITE WILL NOT INFRINGE THE RIGHTS OF THIRD PARTIES. KUGENUMA KENNNEL. DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. KUGENUMA KENNNEL. DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE MATERIAL IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT KUGENUMA KENNNEL.) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU, TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES.
The Website contains downloadable materials as well as links to external sites. Kugenuma Kennel, Inc. is not responsible for, and has no control over, the content of such downloadable materials or external sites. The inclusion of any link to such sites does not imply endorsement by Kugenuma Kennel, Inc. of the sites. You understand that Fetch! Pet Care, Inc. cannot and does not guarantee or warrant that files or software of any kind, or from any source, available for downloading through this website, will be free of infection or viruses, worms or other code or defects that manifest contaminating or destructive properties.
Kugenuma Kennel, Inc. and its employees do not accept or consider unsolicited solicitations for employment. To be considered for a posted job opportunity, you must submit an application for a posted position. Kugenuma Kennel is an equal opportunity employer committed to a diverse workforce.
You agree to indemnify, defend and hold harmless Kugenuma Kennel, Inc. and its affiliates, and their officers, directors, employees, contractors, agents, licensors and suppliers, from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from any violation of these Terms and Conditions. If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.
Kugenuma Kennel or you may terminate this agreement at any time. You may terminate this agreement by destroying: (a) all materials obtained from all Kugenuma Kennel websites and/or mobile applications, and (b) all related documentation and all copies and installations (together, the “Materials”). Kugenuma Kennel reserves the right, in its sole discretion, to terminate this agreement, including your access to the Website and the related services or any portion thereof immediately and for any reason without notice to you. Upon termination, you must destroy all Materials.
14. DISPUTE RESOLUTION
YOU AND KUGENUMA KENNEL AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS ACCESS TO DISCOVERY, ALSO MAY BE UNAVAILABLE OR LIMITED IN ARBITRATION.
Any dispute between you and Kugenuma Kennel, Inc. and its agents, employees, officers, directors, principals, successors, assigns, subsidiaries or affiliates (collectively for purposes of this section, “Kugenuma Kennel”) arising from or relating to these Terms and their interpretation or the breach, termination or validity thereof, the relationships. Prior to initiating any arbitration, the initiating party will give the other party at least 60-days’ advanced written notice of its intent to file for arbitration. Kugenuma Kennel will provide such notice by e-mail to your e-mail address on file with Kugenuma Kennel and you must provide such notice by e-mail to with “Legal Dispute” appearing in the subject line. During such 60-day notice period, the parties will endeavor to settle amicably by mutual discussions any Covered Disputes. Failing such amicable settlement and expiration of the notice period, either party may initiate arbitration.
15. GEOGRAPHICAL SCOPE OF THE WEBSITE
Kugenuma Kennel, Inc. controls and operates the Website from within the Japan. Unless otherwise specified on the Website, the Website is intended to promote only those Kugenuma Kennel, Inc. services that are delivered by Kugenuma Kennel, Inc. in the Japan ; Kugenuma Kennel, Inc. makes no representation that the materials in the Website or the services described thereby are appropriate or available for use in other locations. If you access the Website from outside the Japan, be advised the Website may contain references to services that are not available or are prohibited in your country. All visitors to and users of the Website are responsible for compliance with all local laws applicable to them with respect to the content and operation of the Website.
16 COPYRIGHT AND TRADEMARK INFORMATION
All trademarks used herein are owned by the Kugenuma Kennel, Inc. unless otherwise stated. All other third party trademarks used on the Website are the property of their respective owners used under license by Kugenuma Kennel, Inc. Any rights not expressly granted herein are reserved.
No framing allowed – none of the Content for the Site may be retransmitted without the express written consent of Kugenuma Kennel, Inc.
All contents of the Website are: Copyright 2018 Kugenuma Kennel, Inc. All Rights Reserved.
Please direct all inquiries related to the Kugenuma Kennel, Inc. Website Terms and Conditions to:
Kugenuma Kennel, Inc.